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1

Customer Experience Creation: Determinants, Dynamics and Management Strategies

Peter C. Verhoef, Katherine N. Lemon, A. Parasuraman, Anne Roggeveen, Michael Tsiros, Leonard A. Schlesinger

Journal:

Journal of Retailing

Year:

2009

Language:

english

File:

PDF, 422 KB

english, 2009

2

Strong Leadership and Teamwork Drive Culture and Performance Change: Ohio State University Medical Center 2000–2006

Sanfilippo, Fred, Bendapudi, Neeli, Rucci, Anthony, Schlesinger, Leonard

Journal:

Academic Medicine

Year:

2008

Language:

english

File:

PDF, 186 KB

english, 2008

3

The deindustrialization of America, by Barry Bluestone and Bennett Harrison. New York: Basic Books, 1982

Leonard A. Schlesinger

Journal:

Human Resource Management

Year:

1983

Language:

english

File:

PDF, 232 KB

english, 1983

4

The Transformational Leader, by Noel M. Tichy and Mary Anne Devanna, New York: John Wiley & Sons, Inc., 1986, 306 pp., $19.95

Leonard A. Schlesinger

Journal:

Human Resource Management

Year:

1987

Language:

english

File:

PDF, 230 KB

english, 1987

5

Leading the high-capability organization: Challenges for the twenty-first century

James L. Heskett, Leonard A. Schlesinger

Journal:

Human Resource Management

Year:

1997

Language:

english

File:

PDF, 169 KB

english, 1997

6

Do supervisors thrive in participative work systems?

Richard E. Walton, Leonard A. Schlesinger

Journal:

Organizational Dynamics

Year:

1979

Language:

english

File:

PDF, 2.02 MB

english, 1979

7

Quality of work life and the manager: Muddle in the middle

Schlesinger, Leonard A., Oshry, Barry

Journal:

Organizational Dynamics

Year:

1984

Language:

english

File:

PDF, 2.15 MB

english, 1984

8

“Hardwiring” an organization’s service performance

Schlesinger, Leonard A.

Journal:

Managing Service Quality

Year:

2003

Language:

english

File:

PDF, 98 KB

english, 2003

9

The process of work restructuring, and its impact on collective bargaining

Leonard A. Schlesinger and Richard E. Walton

Journal:

Monthly Labor Review

Year:

1977

Language:

english

File:

PDF, 737 KB

english, 1977

10

Enfranchisement of Service Workers

Leonard A. Schlesinger and James L. Heskett

Journal:

California Management Review

Year:

1991

Language:

english

File:

PDF, 1.65 MB

english, 1991

11

Two Cases of Subsymphyseal Epispadias in the Female Patient with Surgical Correction

Freedman, Henry K., Schlesinger, H. Leonard, Randall, George E.

Journal:

The Journal of Urology

Year:

1967

Language:

english

File:

PDF, 91 KB

english, 1967

12

The normative underpinnings of human resource strategy

Leonard A. Schlesinger

Journal:

Human Resource Management

Year:

1983

Language:

english

File:

PDF, 774 KB

english, 1983

13

Selecting the head of HR: A round-table discussion

John A. Byrne, Edward A. Emerman, David J. McLaughlin, Leonard A. Schlesinger, Carole K. Barnett

Journal:

Human Resource Management

Year:

1988

Language:

english

File:

PDF, 884 KB

english, 1988

14

Total quality management and the human resource professional: Applying the baldrige framework to human resources

Christopher Hart, Leonard Schlesinger

Journal:

Human Resource Management

Year:

1991

Language:

english

File:

PDF, 1.20 MB

english, 1991

15

Infection-control interventions for cancer patients after chemotherapy: a systematic review and meta-analysis

Agata Schlesinger, Mical Paul, Anat Gafter-Gvili, Bina Rubinovitch, Leonard Leibovici

Journal:

The Lancet Infectious Diseases

Year:

2009

Language:

english

File:

PDF, 220 KB

english, 2009

16

The Management Gameby W. Warner Burke

Review by: Ardis Burst and Leonard A. Schlesinger

Journal:

The Academy of Management Executive (1987-1989)

Year:

1989

Language:

english

File:

PDF, 317 KB

english, 1989

17

MR Imaging of Herpes Simplex Type I Encephalitis in Infants and Young Children

Leonard, Jeffrey R., Moran, Christopher J., Cross, DeWitte T., Wippold, Franz J., Schlesinger, Yechiel, Storch, Gregory A.

Journal:

American Journal of Roentgenology

Year:

2000

Language:

english

File:

PDF, 6.22 MB

english, 2000

18

Telecommunications

Schlesinger, Leonard, Kraus, Constantine, Duerig, Alfred, Chaffee, C. David, Calhoun, George, Gasman, Lawrence, Muller, Nathan J., Binkowski, Edward, Jones, Glenn R., Donow, Kenneth R., Wilson, Kevin

Journal:

Communication Booknotes

Year:

1989

Language:

english

File:

PDF, 4.28 MB

english, 1989

19

Presentation of infection in older patients—a prospective study

Yahav, Dafna, Schlesinger, Agata, Daitch, Vered, Akayzen, Yulia, Farbman, Laura, Abu-Ghanem, Yasmin, Paul, Mical, Leibovici, Leonard

Journal:

Annals of Medicine

Year:

2015

Language:

english

File:

PDF, 212 KB

english, 2015

20

Comments on Dr. Govan's Article

E. Harris Harbison, Leonard J. Trinterud and Arthur M. Schlesinger, Jr.

Journal:

The Christian Scholar

Year:

1957

Language:

english

File:

PDF, 760 KB

english, 1957

21

Clinical presentation, management and outcomes ofStaph aureusbacteremia (SAB) in older adults

Yahav, Dafna, Schlesinger, Agata, Shaked, Hila, Goldberg, Elad, Paul, Mical, Bishara, Jihad, Leibovici, Leonard

Journal:

Aging Clinical and Experimental Research

Year:

2017

Language:

english

File:

PDF, 379 KB

english, 2017

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